Insurer quality profile · NAIC 25135
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY
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Is STATE AUTOMOBILE MUTUAL INSURANCE COMPANY reputable?
Based on Texas DOI complaint data for 2025, STATE AUTOMOBILE MUTUAL INSURANCE COMPANY shows 0.50 confirmed complaints per 1,000 Texas policies in force — a below-average complaint rate in this data. This is a Texas-only complaint rate, not a national verdict.
Treasury C570 surety certified (federal bonds only).
This page informs — it does not rank or recommend. Verify the license at your state Department of Insurance before purchasing.
What the complaint rate means
The complaints-per-1,000-policies figure shows how many confirmed complaints STATE AUTOMOBILE MUTUAL INSURANCE COMPANY received for every 1,000 Texas policies in force in 2025. It is computed by dividing the confirmed complaint count by the policies-in-force count and multiplying by 1,000. Only carriers with at least 1,000 policies in force are shown this figure, to exclude small-book noise.
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY's rate is 0.504 per 1,000 policies (across Automobile, Workers' Compensation) — a below-average complaint rate in this data.
This is not a verdict. A higher rate can reflect product mix, policyholder demographics, or the lines the carrier writes — not only claims handling quality. It reflects TX-filed complaints only. Use it as one data point alongside your state DOI and the NAIC Consumer Insurance Search.
Lines covered in this complaint data: Automobile, Workers' Compensation.
Treasury C570 Surety Certification
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY is listed on the U.S. Treasury Circular 570, meaning the Secretary of the Treasury has certified it to write surety bonds on federal contracts. Surety certification applies only to federal bonds — it says nothing about this carrier's quality for health, auto, homeowners, or other lines. Verify at fiscal.treasury.gov.
Frequently asked questions
How many complaints does STATE AUTOMOBILE MUTUAL INSURANCE COMPANY have?
In 2025, the Texas DOI complaint data records 2 confirmed complaints for STATE AUTOMOBILE MUTUAL INSURANCE COMPANY (NAIC 25135) across Automobile, Workers' Compensation. Based on 3,968 Texas policies in force, the complaint rate is 0.504 confirmed complaints per 1,000 policies. This reflects Texas-filed complaints only and is not a national figure.
What does a complaint rate of 0.50 per 1,000 policies mean for STATE AUTOMOBILE MUTUAL INSURANCE COMPANY?
A rate of 0.504 means that in 2025, STATE AUTOMOBILE MUTUAL INSURANCE COMPANY received 0.504 confirmed complaints for every 1,000 Texas policies in force. Lower is generally better, but this figure reflects Texas-filed complaints only. Product mix, the types of policies sold, and how customers file complaints all affect this number. It is a data point — not a verdict or a ranking.
Is STATE AUTOMOBILE MUTUAL INSURANCE COMPANY Treasury C570 certified for surety bonds?
Yes. STATE AUTOMOBILE MUTUAL INSURANCE COMPANY (NAIC 25135) is listed on the U.S. Treasury Circular 570, meaning the Secretary of the Treasury has certified it to write surety bonds on federal contracts. Surety certification applies only to federal bonds — it says nothing about this carrier's quality for health, auto, homeowners, or other lines.
How do I verify STATE AUTOMOBILE MUTUAL INSURANCE COMPANY's license or file a complaint?
To verify a carrier's license, contact your state Department of Insurance — each state has its own licensing database. For complaints, file with your state DOI (not with Coverage Atlas). You can also look up STATE AUTOMOBILE MUTUAL INSURANCE COMPANY (NAIC 25135) directly at the NAIC Consumer Insurance Search (https://eapps.naic.org/cis/).
What to do next
- Verify the license: before purchasing from any carrier, confirm it is licensed in your state at your state Department of Insurance website.
- File a complaint: if you have an unresolved issue with this carrier, file a complaint with your state DOI — not with Coverage Atlas. State DOIs are the legal authority.
- Look up complaint data yourself: the NAIC Consumer Insurance Search lets you look up any licensed carrier by NAIC code (25135).
- Texas policyholders: complaint data sourced from the Texas Department of Insurance.
- Federal bonds: verify surety authorization at fiscal.treasury.gov.
RECORDED — complaint counts, policies in force, surety certification, and CA direct premium written are reported figures from named authorities (Texas DOI / NAIC, Treasury C570). DERIVED — the complaints-per-1,000-policies rate are Atlas Commons computations over those reported figures — not published by the source authority.
This profile informs and compares — it does not rank, certify, or advise. To verify a carrier's license or file a complaint, contact your state Department of Insurance. Data generated June 24, 2026.
Machine-readable: JSON-LD · Markdown · Sources: Texas DOI complaints · Treasury C570 · NAIC CIS